Leading Hospitality Services Company
Our client is one of the leaders in hospitality industry with various hotel chains and an estimated user identities of over 100,000 identities managed by their current identity management system. See how they made the move from an aging software stack to a next generation identity platform.
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INDUSTRY
Hospitality Services
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VENDOR TECHNOLOGIES
SailPoint IdentityIQ
SailPoint IdentityNow
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SOLUTIONS
Identity Management Services
Governance, Risk, and Compliance
Case Overview
Business Needs & Challenges
Our customer was seeking a solution to addressing their time consuming pain point of not having an enterprise access governance system along with a multitude of other security access related concerns. Problem areas included:
- Manual automation of user on-boarding a large and varied population data set
- Automating secure access provisioning to various applications in the corporate ecosystem
- Lack of auto-provisioning of birth right accounts (BRP)
- Unable to provide immediate service access and timely removal to applications
- Lack of approval workflows
- Unfriendly user experience
- Desired goals to maintain operational SLA above 95%
These were among the many challenges in addition to organizational adherence to business and security policies as mandated by the enterprise security office.
Solution Details
The Siaraa Solution
- Product Evaluation – POC evaluation from SailPoint IIQ & Oracle IDM
- Discovery – Data feed, business & security policies, end systems & user base
- Phased implementation/migration of applications grouped by technology & business
- Infrastructure Setup – Complex Dev/QA/PROD environment with distinct load balanced clusters for User, Service and Amin interfaces on JBoss servers
- Base Framework: Configurable, scalable framework which enables standardization and reduces application integration cycle time
- Application integration framework: Template base framework interfacing with custom UI and integrating 40+ applications for user base of 100K+
- Productivity enhancers: Implement Joiner/Mover/Leaver, Self-service Request & Password reset and Audit logging, HPA, HTML5 & CDX based UI
Benefits
- Reduced turnaround time for on-boarding
- Automated On-boarding and Off boarding
- Common User experience for all business units
- Day-1 productivity by auto-provisioning of birth right accounts (AD, Exchange) resulting in end-user productivity improvement by 10-15%
- Operations Process improvement benefits resulted in reduction in helpdesk ticket volume by estimated 15-20%
- Secured access to highly privileged accounts
- Adherence to Business and Security policies and Compliance regulation
- Eliminate human intervention, manual labour and human error
- Made available a repeatable and reliable automated process of account creation
- Automate the process of access certifications
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INDUSTRY
Hospitality Services
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VENDOR TECHNOLOGIES
SailPoint IdentityIQ
SailPoint IdentityNow
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SOLUTIONS
Identity Management Services
Governance, Risk, and Compliance
Our Solution Partners
Siaraa has always been committed to quality excellence and so our are partnerships. Our focus on providing the industry’s best solutions to our clients is exemplified by these agreements. SailPoint and CyberArk have been clear market and Gartner Magic Quadrant leaders and so, our fit together is an excellent one.
Why Work With Us
- Highly qualified IAM resources specialized in governance risk and compliance (GRC) use cases
- Deep experienced across security applications and cloud platform IAM solutions
- Competent CyberArk and SailPoint project management leaders
- Secure IT process design, improvements and implementation based on ITIL best practices